SayChale Privacy Policy

1. Scope and Applicability

This Privacy Policy applies to users located in the United States and Canada. It is designed to align with applicable U.S. and Canadian privacy principles. SayChale does not currently market or operate services intended for residents of other jurisdictions.

2. Information We Collect

2.1 Information You Provide

When you create or use an account, you may provide:

• Name or alias
• Email address
• Age confirmation (self-attested)
• Profile photos
• Biography text
• Messages sent to other users
• Location selected during signup

You are responsible for ensuring the accuracy of all information you provide.

2.2 Automatically Collected Information

We may automatically collect limited technical data, including:

• IP address
• Device type and browser
• Log data related to access and usage
• Approximate location derived from your selected preferences

This information is used for security, performance, and operational purposes.

3. User Content and Messaging

• Messages exchanged between users may be stored on third-party servers as part of normal service operation.
• SayChale does not guarantee end-to-end encryption.
• Messages may be retained for moderation, safety, or legal compliance purposes.

You acknowledge that electronic communications are never fully private or secure.

4. Image Moderation and Biometric Processing

SayChale uses an external provider to analyze uploaded images for moderation purposes, including:

• Detecting prohibited content
• Confirming that an image depicts a real person

No facial recognition profiles are created by SayChale. Images flagged by automated review may result in temporary account restrictions or placement on a waiting list pending review.

5. How We Use Information

We use collected information to:

• Operate and maintain the Service
• Display user profiles and matches
• Facilitate messaging and interactions
• Enforce Terms of Service
• Moderate content and prevent impersonation
• Improve platform functionality
• Communicate with users regarding accounts or support inquiries

6. Legal Basis for Processing

By using the Service, you acknowledge and agree that:

• Processing is necessary for performance of the Service
• Processing is required for legitimate business interests
• You have provided consent where required

7. Sharing and Disclosure of Information

We may share information:

• With service providers and infrastructure partners
• With moderation and security vendors (including AWS)
• To comply with legal obligations or lawful requests
• To protect the rights, safety, or property of SayChale or users

We do not sell personal data.

8. Data Retention

We retain information only as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Inactive accounts may be suspended after 30 days, but data may be retained for operational or legal reasons.

9. User Rights and Choices

You may:

• Request account deletion by contacting [email protected]
• Update or correct certain account information
• Stop using the Service at any time

Deletion requests may require identity verification and are subject to legal retention requirements.

10. Security Measures

SayChale implements reasonable administrative and technical safeguards to protect user data. However:

• No system is completely secure
• We cannot guarantee absolute protection
• You use the Service at your own risk

11. Children's Privacy

SayChale is strictly limited to users 18 years of age or older. We do not knowingly collect data from minors. Accounts found to belong to individuals under 18 will be terminated.

12. Third-Party Services and Links

The Service may reference or link to third-party services or events. SayChale is not responsible for the privacy practices of third parties.

13. International Transfers

Data may be processed or stored in the United States or Canada, including on third-party servers. By using the Service, you consent to such transfers.

14. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Service after changes constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related questions, requests, or concerns, contact:

[email protected]